Client Support

Support Center

AIT PARK support is built for active clients, long-term maintenance partnerships, and ongoing product teams that need reliable communication, issue handling, and technical follow-through.

Fast ResponseWe aim to acknowledge standard support requests within one business day.
Technical CoverageSupport can include bug fixes, content updates, optimization, platform maintenance, and guidance.
Clear EscalationPriority issues are reviewed quickly and routed to the right delivery specialist.

General Project Support

For website, app, design, or analytics support tied to an existing project, send the issue summary, priority, and any relevant screenshots or links.

hello@aitpark.com

WhatsApp Assistance

For quicker operational communication, delivery coordination, or urgent clarification, our WhatsApp line is available for active clients and project leads.

+880 1759-726968

Maintenance Requests

Clients on maintenance or support retainers can submit update requests for content, fixes, design adjustments, or infrastructure changes.

Handled by active support queue

Launch and Delivery Follow-Up

Post-launch reviews, performance checks, handover clarification, and improvement planning are available for recent delivery engagements.

Best for launch-phase clients

What should I include in a support request?

Share the issue summary, affected page or screen, expected behavior, current behavior, urgency, and any screenshots or login details required for review.

Do you offer long-term support after project delivery?

Yes. We can provide ongoing maintenance, technical monitoring, improvement sprints, UI updates, campaign support, and operational guidance based on your package.

Can non-clients request support?

Yes. If you are not yet an active client, we may first review the issue, estimate the required effort, and recommend a support plan or new project scope.